Although I'm not aware of the specifics related to your issue I can tell you that we have hundreds of thousands of customers that have been able to upgrade from 2006 to one of our newer releases. Now, I realize that doesn't help your specific situation. As a result, I'm happy to have someone in support contact you again in an effort rectify the problem. I will also make sure that our VP of Support is aware of the case so he can get involved if necessary. Another option is to reach out to our certified consultants for assistance. Sometimes issues like these are environmental (specific to your environment). Those are often times difficult for us to correct via phone support. I know there are many certified consultants that are active on the community. They may have suggestions on how to get you beyond this issue. Regardless, if you would like for me to get tech support involved again please send me an e-mail at connie.certusi@sage.com and I will make this a high priority.
Although I'm not aware of the specifics related to your issue I can tell you that we have hundreds of thousands of customers that have been able to upgrade from 2006 to one of our newer releases. Now, I realize that doesn't help your specific situation. As a result, I'm happy to have someone in support contact you again in an effort rectify the problem. I will also make sure that our VP of Support is aware of the case so he can get involved if necessary. Another option is to reach out to our certified consultants for assistance. Sometimes issues like these are environmental (specific to your environment). Those are often times difficult for us to correct via phone support. I know there are many certified consultants that are active on the community. They may have suggestions on how to get you beyond this issue. Regardless, if you would like for me to get tech support involved again please send me an e-mail at connie.certusi@sage.com and I will make this a high priority.
Thanks again for the post.
Connie