To quote your above blog post, "For instance, you told us that it’s critical for your company to find ways to go above and beyond when servicing your customers; you need to offer more than they expect."
It seems to me that Peachtree needs to start doing that itself. I am still using the obsolete 2006 Peachtree for Distribution because I have 2008 that will not run due to a bug caused directly by a Peachtree 2008 trial version. The system thinks the files are in use by another user and closes the program upon startup. When the bug was first discovered, it took some time for the development team to resolve the issue, create a patch file only available by contacting support, not by a freely available download. This 2008 patch file cannot be located by phone customer support technicians and I was left with instructions to attempt on my own to save all my company files to another location and completely uninstall 2006 and 2008 from my system, including files and folders and reinstall 2008. When I had the opportunity to attempt this large task, it was past the unmentioned 3 days to call back in. I'm still stuck with the obsolete 2006 with it's limited features since obsolescence. In over a year, I have not been able to use 2008 at all and now I was told I had to purchase a support plan in order to talk to a tech again. I wouldn't have even had a problem without the trial version bug. Thanks for a nice software program that no one can help me to use.
Dear ConnieC,
To quote your above blog post, "For instance, you told us that it’s critical for your company to find ways to go above and beyond when servicing your customers; you need to offer more than they expect."
It seems to me that Peachtree needs to start doing that itself. I am still using the obsolete 2006 Peachtree for Distribution because I have 2008 that will not run due to a bug caused directly by a Peachtree 2008 trial version. The system thinks the files are in use by another user and closes the program upon startup. When the bug was first discovered, it took some time for the development team to resolve the issue, create a patch file only available by contacting support, not by a freely available download. This 2008 patch file cannot be located by phone customer support technicians and I was left with instructions to attempt on my own to save all my company files to another location and completely uninstall 2006 and 2008 from my system, including files and folders and reinstall 2008. When I had the opportunity to attempt this large task, it was past the unmentioned 3 days to call back in. I'm still stuck with the obsolete 2006 with it's limited features since obsolescence. In over a year, I have not been able to use 2008 at all and now I was told I had to purchase a support plan in order to talk to a tech again. I wouldn't have even had a problem without the trial version bug. Thanks for a nice software program that no one can help me to use.