Peachtree by Sage
  • Contact Us
  • Sage North America
Community
Community

Many businesses face the issue of non-paying or late-paying customers. When it comes to collecting money from past-due accounts nothing holds more true than the old saying “The squeaky wheel gets the grease”. Read more...

6 Steps to Better Time Management

by Sage Employee AndreaM on 02-10-2010 05:44 PM

It is a common complaint to not have enough time available to do everything that is on our to-do lists. People simply have too many tasks to tackle in the time available. They feel overwhelmed, sense a lack of control, and experience increased stress levels. Read more...

Turning Debits into Drama: Becoming a Storyteller for Your Business

by GeoffDev on 01-25-2010 09:57 AM - last edited on 01-25-2010 12:54 PM

Quote:
“Storytelling is an ancient and honorable act. An essential role to play in the community or tribe.” – Russell Banks

“People don’t really buy your product, solution, or idea, they buy the stories that are attached to it.” – Michael Margolis


Intuitively, it’s easy to believe in the power of a good story.  Take a look at your book collection at home, your movie collection, the collections of books and movies your friends and families compile.  What do you see?  

Compelling stories.

There’s a growing trend that is recognizing the importance of stories within the context of the human experience.  This goes beyond the seemingly superficial perspective of “entertainment” for the sake of entertainment.  It’s true we are entertained by great stories (Hollywood can attest to that), but the root of storytelling actually goes all the way back to the roots of human civilization.  Stories form the basis of our understanding of the world around us.  

We’ve collectively been raised on a steady diet of stories, tales, myths, legends, yarns, chronicles, and anecdotes.  From nursery rhymes to multi-million dollar blockbusters, there’s a story for everyone.

So, have you considered the story that is your business?

My background is largely accounting and finance, so I have always struggled in holding people’s attention when I talk about my work.  Apparently, there’s a widespread belief that accounting is boring!  It's shocking, I know.  One day, I finally realized why.  We weren’t providing a story.  We provide financial reports, tax returns, and cashflow statements, but generally these are seen as cold, lifeless documents.  So, how do you change that?

 

How do you turn this:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Into this:

 

Well, it goes without saying that the internet offers tons of resources on stories and storytelling.  As fast as you can say, “Google” you’ll have your choice of millions of entries.

 

That said, all the resources in the world can’t distill what your story is, only you can.  Furthermore, your story is not a static picture; it’s a dynamic flowing entity, it changes over time.  Plus, you may want to focus on different elements of your story for different audiences. 

So, how to get started?  How do I look past the numbers?


Ira Glass, the award winning host of This American Life on Chicago Public Radio (and son of an accountant), provides some tips:

1. Start with an action; the sequence of events

2. Raise a question right from the start (the bait). Constantly raise questions.

3. Answer the question and continue doing so along the way.

4. Repeat

5. Moment of Reflection (the “why”) – Why does it matter?


So, what else might help?

Who is your audience?

Who are the characters?

What’s the theme?  Is it adventure, mystery, suspense, romance?  Is it a caper?

Start by asking yourself these questions. Be specific.  Give your financials or your business story some life using the tools of the storytelling trade.

It’s often been said, if you want to be a writer, to start by “writing what you know”.  John Grisham is a perfect example.  As a trained lawyer, it’s little wonder that the majority of his books centers on lawyers.  But, you’ll notice he doesn’t write in legalese.  He writes in a language that everyone can understand. 

So, write what you know in a language your audience understands.

Sage advice.

 

by Geoff Devereux, Community Advocate, Indicee

www.indicee.com/blog

Message Edited by GeoffDev on 01-25-2010 09:54 AM

Not all profits are good. Some may come from customers who will not only never buy from you again, but may also tell their friends not to. Read more...

Two Different Views into Customer Service

by Sage Employee ShariW on 12-02-2009 10:25 PM - last edited on 12-02-2009 10:28 PM

Today ranks high on my list of bad days. I blocked out time in my work schedule to take my car for servicing and then to the tire place to check for a pesky slow leak. To top it all off, it was raining – a gully washer. Read more...

One startup decision that seems to cause entrepreneurs unnecessary consternation is selecting the right accounting method — cash basis or accrual basis. Read on for some advice from one entrepreneur to another... Read more...

Small business = football

by Sage Employee AndreaM on 09-27-2009 05:34 PM

It’s Sunday and I’ve staked my claim to my favorite corner of the couch. As usual it’s a day of multi-tasking at its best… Read more...

Customer service is one of the most important ingredients of building and sustaining a successful business. Look for ways to surprise your customers with unexpected acts of service .Great customer service not only creates loyal customers, but loyal customers that will recommend your business to others and fuel your success. Read more...

Time to Put Some Goats on the Roof!

by Administrator on 08-17-2009 12:03 PM

Here's an example that got me thinking about the power of simple differentiation. Read more...

When Silence Speaks Volumes

by Sage Employee AndreaM on 08-13-2009 12:56 PM

A clever way to check a candidate's references for employment Read more...

Back to School Edition

by Sage Employee StacyP on 08-06-2009 02:52 PM - last edited on 08-06-2009 02:52 PM

Now that we're gearing up for the start of the new school year, it's a good time to dust off our own continuing education goals. Check out these links to FREE online courses that you can take according to your own schedule. Read more...

This is a question that comes up every time there’s an economic slowdown, and the issue is always the same, “will it do more harm than good to cut prices?” Read more...

Ever wonder what a celebrity endorsement might do to persuade customers that your business is better than the competition? Read more...

Technology Your Business Uses Can Say a Lot

by Administrator on 07-29-2009 10:20 AM - last edited on 07-29-2009 10:20 AM

Technology in a small business, when properly and purposefully implemented, can yield not only cost savings, but also a more satisfied customer. Read more...

I started this research project to see how easy it would be to find and take advantage of the opportunities of the 2009 Recovery Act. I visited the sites and will share my experience with you. I went to www.Recovery.org and this is what I found… Read more...

Christmas in July?

by Sage Employee ShariW on 06-26-2009 04:21 PM - last edited on 06-30-2009 01:33 PM

You’re probably thinking more about your summer vacation than holiday Web sales, but now is a good time for an online store tune-up. Read more...

Very cool services that will help you develop your brand

by Sage Employee AndreaM on 06-22-2009 01:43 PM - last edited on 06-22-2009 05:43 PM

How many of you have a graphic designer on staff? Probably next to none, unless you happen to have a graphic design company or you’re a creative type. So how many of you need a logo or a good website design? Well just about everybody, right? But if you’re like most of us (me included), the best creative design you can do is rock some WordArt or draw some really bad stick figures. Read more...

Hurry! Deadline for this Entrepreneur Magazine contest is June 15. Read more...

Great Website Optimizing Video Only Available Until June 3!!

by Sage Employee AndreaM on 05-28-2009 11:45 AM - last edited on 05-28-2009 04:03 PM

“Talk to the dog in the language of the dog about what matters to the dog.” Roy H Williams This short 20 minute video outlines 10 steps for optimizing copy for websites or landing pages. Read more...

A Simple Idea for Finding New Customers

by Administrator on 05-27-2009 04:28 PM - last edited on 05-27-2009 04:28 PM

Does your business have a referral program? Read more...

There's no magic formula for building a successful social media campaign, so you're better off avoiding trends and sticking with what you know. Read more...

Did you know that research has shown that during times of economic downturn there is a rise in Read more...

As I discussed in an earlier blog, business owners are faced with tough choices as they look for ways to weather today’s economy. Many turn to layoffs, but others get creative in an attempt to save jobs for their employees. Read more...

Bags, bottles and boxes oh my!

by Sage Employee AndreaM on 03-05-2009 03:52 PM

Sourcing or supplying materials? You may want to check out Mfg.com Read more...

Should you laugh or should you cry?

by Sage Employee RyanH on 03-03-2009 06:48 PM - last edited on 03-04-2009 02:46 PM

I read the news today…oh boy! And like the Beatles “I just had to laugh” although “the news was rather sad.” So why am I laughing when the headlines are filled with pessimism and negativity? Read more...

Just Say No to …. Carbs? Or, Setting SMART Goals for Success in a Whirlwind

by Sage Employee WinniferC on 02-16-2009 02:03 PM - last edited on 02-16-2009 03:44 PM

You can't afford not to set goals - now more than ever. And while setting a goal is certainly the smart thing to do, it doesn't make a bit of difference if the goal isn't very “SMART”. Read more...

Ice Cream and Cake

by Sage Employee ShariW on 02-16-2009 01:01 PM

Bacon and eggs. Peanut butter and jelly. There are lots of great food combinations (well, maybe not the peanut butter, at least right now), and they usually taste better together. Read more...

Atten: Ladies

by Sage Employee AndreaM on 02-12-2009 11:57 AM

Five resources for women entrepreneurs Read more...

Got 5 seconds to improve your Web site?

by Sage Employee ChrisM on 01-27-2009 03:36 PM - last edited on 01-27-2009 03:37 PM

In the time it has taken you to read this, you could have already been improving your Web site performance. Read more...