How to send us feedback about the knowledge base articles:


The Sage Support KB Group, which oversees the workflow and quality of online technical articles, is always looking for ways to improve the knowledgebase articles. For that reason, we appreciate the time users take to submit their feedback and treat all comments with very high regard.


Did you ever want to share your ideas about an article, but didn't know how to send it to us? Actually, when you have the article open, you are just two clicks away from the feedback form. Here's what you do:


1. Towards the bottom of any open article, just below the answer (see example), select a radio button and click “Submit Rating."

Knowledgebase rating

 

 

 

 

 

2. This will launch a "Provide Feedback on this Answer" Form:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. Add your e-mail address.
4. Provide your response.
5. Click Send e-mail now.


What happens once you submit your feedback? It is routed to the KB Support Admin, who determines whether or not the article needs editing, based on the feedback.


Feedback such as "Great Article!" and other positive comments are forwarded to the creator of the article and their direct supervisor.


Feel free to comment on the articles as often as you'd like.


Dan Koroscil
Customer Support