Connie Certusi’s GM Blog

Stimulus

ConnieC — Mon, 27 Jul 2009 13:50:52 GMT

There is so much talk about the government and economics lately and people talking about the stimulus. Politics aside, I’d like to hear from you… the small business owner. Now more than ever, many small businesses are seeing the importance of increasing customer engagement: keeping lines of communications open, increasing company web presence

Learning Systems

ConnieC — Wed, 08 Jul 2009 14:53:29 GMT

We’ve all heard people say at one time or another that software companies, Sage included, intentionally make support resources more difficult to find or use just so they can make more money. Even though this is usually said lightheartedly, organizations like us really must keep in mind the frustrations software users face when trying to find relevant (and easily accessible) help.

Customer Management

ConnieC — Fri, 19 Jun 2009 14:59:48 GMT

We’ve seen some incredible excitement building since our new 2010 launch last month! See for yourself what our customers and partners are saying about the new release. I would actually like to take a moment and thank all of you that contributed to this release, whether you submitted a suggestion, invited us to visit with you and your company, participated in the user-center design sessions or joined the beta testing program. Your input and interaction is a very important part of our process.

For instance, you told us that it’s critical for your company to find ways to go above and beyond when servicing your customers; you need to offer more than they expect. There was also an interesting study, the Small Business Success Index, conducted by Network Solutions LLC that graded small business customer service with an A- because of their ability to attract and retain customers based on the exceptional service they’re able to provide.

Your feedback, combined with research like the Small Business Success Index, helped us create the Customer Management Center that allows you to access all the details about your customer in one place (and even allows you customize the display). This feature not only makes your life easier, it allows you to truly know your customers and better understand what they need!

You know the importance of exceptional customer service; it’s difficult to remain competitive without it. The Customer Management Center allows you to give your customers that experience which helps you not only keep your customers, but attract new ones as well. Based on your feedback, we’ve developed a complimentary webinar that will help you learn more about the capabilities of the customer management center including how to customize your display, view the information in one place, and even rank your customers.

As you can tell, I’m very excited about this new release and how it can help you run your business. You’ve helped us improve our business so we can help you improve yours.

Please join us for the webinar on June 25 and let me know what you think! I’m looking forward to hearing your feedback… Are tools like this webinar and the Customer Management Center useful to you and your business? Would you like to see more webinars like this? Are there specific topics you hope to see? Post your comments here and let’s discuss!

Opportunities out of challenges

ConnieC — Wed, 26 Nov 2008 21:19:22 GMT

Our survey data reveals what you already know: times are tough. But maybe we can work together to find - or make - some opportunities.

Help Us Support You Better

ConnieC — Mon, 15 Sep 2008 17:49:03 GMT

How can we support you better, ensuring that you get the most out of your Peachtree Accounting solution?

Welcome!

ConnieC — Fri, 02 May 2008 01:54:23 GMT

Welcome to the new Peachtree online community sponsored by Sage Software, provider of Peachtree Accounting. As the General Manager for the Peachtree business, I have awaited this launch with great anticipation.